Supply Chain Management main glossary

This is a glossary of key terms used throughout the site.

Browse the glossary using this index

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Cash on delivery

Cash on delivery: similar to output-based aid, but with an emphasis on outcomes instead of outputs.

Entry link: Cash on delivery

Certificate of analysis

Certificate of analysis (CoA) is a document that certifies the different tests and the results for a batch of FPP against finished product specifications. The information is verified by head of QA/QC and is used for batch release.

Entry link: Certificate of analysis

Cold chain

Cold chain deals with the management of temperature-sensitive products in the supply chain cycle. It is a delicate part of the SCM of medicines: if the quality of medicines is compromised during transport and storage through exposure to inappropriate conditions, patients and end users may suffer adverse consequences.

Entry link: Cold chain

Cold storage

Cold storage refers to facilities or containers where medicines or health products that are temperature-sensitive are stored. Temperature range normally is 2 - 8° C. It is an important part of the cold chain. Cold storage contrasts with aircon storage where temperature stays under 23 ° C or with ambient storage where products are stored at room temperature.

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Complementary/alternative medicine

Complementary/alternative medicine (CAM) refers to the healthcare practices that are not part of a country's own tradition and are not integrated into the dominant healthcare system. Sometimes, this term is used interchangeably with the term traditional medicine.

Entry link: Complementary/alternative medicine

Conceptual framework

(Also, conceptual model) A diagram of a set of relationships between factors that are believed to impact or lead to a target condition. It is the foundation of project design, management, and monitoring.

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Conditional cash transfers

Conditional cash transfers: cash provided to patients for using specific services; e.g. immunizing children.

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Counterfeit medicines

Counterfeit medicines are made by someone other than the genuine manufacturer and refer to products that are deliberately and fraudulently mislabelled with respect to identity and/or source. Counterfeiting can occur for both branded and generic products and not only affects public health but also violates intellectual property rights.

Entry link: Counterfeit medicines

Cultural awareness

Cultural awareness is the understanding of how a person's culture may shape their values, behaviour, beliefs and basic assumptions. It is an essential skill in the provision of culturally appropriate services in the health sector and supply chain management. Cultural awareness recognizes that we are all shaped by our cultural background, which influences how we interpret the world around us, perceive ourselves and relate to other people. You don't need to be an expert in every culture or have all the answers to be culturally aware. Rather, cultural awareness helps you to explore cultural issues with your care recipients more sensitively.

Entry link: Cultural awareness