Change is inevitable. For many organisations change can become a regular occurrence. Accordingly, dealing with change and, more significantly, the impact of change, is a high priority for organisations.

This course is designed to help organisations and their people manage the impact of change, apply theories of  change management and how change affects, and is affected by, individuals, teams, organisations. Irrespective of the scale and scope of the project or organisation change management training enable teams to work effectively to deal with and embrace change.

At the end of the course, participants will be equipped to better understand change through the implementation of change theories, enabling a higher rate of satisfactory change and staff engagement.

Muitos dos problemas de qualidade e segurança de saúde são consequência da má gestão dos produtos farmacêuticos. Razão pela qual, a Faculdade de Ciências de Saúde da Universidade Católica de Moçambique na cidade da Beira em parceria com iplussolutions com sede na Holanda está a introduzir pela primeira vez em Moçambique a disciplina Gestão da cadeia de suprimentos medicinais e produtos de saúde reprodutiva em Moçambique. Esta disciplina está disponível online, mas será ministrada em regime semi-presencial.

O plano do fundo está baseado no melhoramento do funcionamento de qualquer programa de saúde, tais como: a gestão da distribuição de medicamentos e produtos de saúde reprodutiva. Esta primeira fase estarão abrangidos todos os estudantes dos seguintes cursos: Farmácia; Administração e gestão hospitalar; Saúde pública e Análises clínicas e laboratoriais.

Para a materialização deste projeto contamos com a ajuda financeira Innovation Fund.

You are welcome to a brand-new course on i+ academy!  

Poor inventory decisions can disrupt healthcare services, erode an organisation’s profitability, sustainability and generally wreak havoc on the supply chain. A major fraction of expenditure in many organisation are spent on inventories which if not managed properly may severely impact on quality and service delivery in a resource-constraints environment.

This course focuses on inventory and its associated information systems and technologies. These two components are important as they influence availability of medicines, patients treatment outcomes and ultimately performance ratings of healthcare. Join us as we unravel together the critical role of inventory in healthcare and how to achieve uninterrupted flow of health commodities to patients and end users!

Course programme

El acceso a medicamentos esenciales a precios asequibles es uno de los grandes retos de hoy en día en los países de bajos y medianos ingresos. Fue reconocido como tal en los Objetivos de Desarrollo del Milenio (ODM) y ahora forma parte de los Objetivos de Desarrollo Sostenible. El informe de la ONU de 2015 que resume los avances en los objetivos calculó la disponibilidad de medicamentos genéricos en países de bajos e medianos ingresos en un promedio de 58% en centros de salud pública y 67% en las farmacias privadas.

Aún así, la disponibilidad no es el único reto. Muchos de los problemas de calidad y seguridad en el ámbito de la salud pública se deben a la mala gestión de la cadena de suministro. No obstante, los medicamentos son costosos. A nivel mundial, se estima que 25% del presupuesto destinado a la salud se asigna a medicinas. En los países con menos recursos, esta cantidad sube hasta un 30%.

Entender la cadena de suministro de medicamentos desde principio a fin, y tener capacidades prácticas para mejorar su rendimiento, son hoy en día facultades esenciales para un gran número de profesionales a todos niveles del sistema de salud. También son necesarios para muchos gestores de programas sanitarios que contienen un elemento de abastecimiento. Este curso que cubre todos los pasos de la cadena de suministro de medicamentos y da una introducción a sus funciones directivas más importantes (como son la garantía de calidad y el monitoreo y evaluación) es destinado a hacer esto. Además, pone especial énfasis en la integración entre las actividades de suministro y el fortalecimiento global del sistema de salud. El cuerpo de su enseñanza está firmemente sustentado por los muchos años de experiencia en abastecer medicamentos esenciales como socio de proyectos de cooperación internacional por la ONG holandesa i+solutions.

Many of the challenges related to healthcare quality and stock out situations are consequences of poor warehouse management of pharmaceuticals and medical laboratory supplies. The proper warehousing of health commodities is an essential component of the supply chain management system required to maintain the integrity of these health supplies and prevent stock out at any given time.

This course is designed to introduce you to good warehousing practices for pharmaceuticals and medical laboratory supplies and its application within the health system. We will look at warehouse operations in details covering the receipt, storage and dispatch of essential health commodities.

In the health sector, there is a growing interest in the development and use of indicators as tools for monitoring the quality and performance of the supply chain management of medicines and medical supplies. The use of these tools can assist countries in monitoring progress in program implementation, evaluate performance objectively and revise strategies on the basis of systematic assessment. Improved M&E can contribute significantly towards better planning and management of the supply chain in order to promote efficient and sustainable access to medicines.

The course is designed for experienced professionals involved in SCM. They will learn how to systematically use these indicators to monitor the progress, evaluate the performance and improve the program. Donor agencies, project leaders, and technical and implementing agencies will also benefit from using these tools to harmonize information demands and compare programs across different countries.

There are many challenges ensuing from the increasing number of stakeholders in the health sector of developing countries. Different stakeholders often have different funding mechanisms and reporting requirements, which makes quantification of essential medicines and medical supplies more complicated. The course addresses the challenges faced during the forecasting and quantification of essential medicines, including HIV/AIDS medicines, antimalarials and TB medicines. It aims at building up the participants’ capacity to master the forecasting and quantification tasks and to decide for the appropriate procurement planning process based on a profound analysis of the data.

Laboratory services are essential for successful management many diseases. The management of diseases requires availability of quality laboratory services that meet the need for diagnosis, monitoring and evaluation of treatment efficacy. To achieve this, a reliable and sustainable supply of essential laboratory supplies is required. The aim of the course is to apply the principles of supply chain management to the management of laboratory commodities in low and middle income countries.

The course “Procurement of Medicines and Medical Supplies” covers every area of the procurement process with a special focus on procuring essential health commodities. To understand how medicines procurement differs from procurement of other goods, one needs to consider the key characteristics of medicines and health commodities in general (such as international non-proprietary name, storage conditions, shelf life, packaging, quality standards, regulatory requirements, psychotropics/narcotics and patents).

Procurement plays a critical role in ensuring the availability of essential quality-assured medicines at all times at an affordable price for the people that need them.

Often international donor organizations and governmental organizations are involved in funding medical programs, resulting in the need of professionally run procurement processes. This course pays special attention to meeting the most common donor requirements and public procurement regulations.

The course guides the student through all steps of the procurement process, such as supplier selection, how to select the best value offer, contracting, quality assurance, measuring supplier performance and much more.

The objective of the course is to provide students solid knowledge about and a good understanding of the procurement process that will help them implement and/or professionalize procurement processes.

The procurement course is suitable for procurement/purchase officers, logistic officers, health officers and professionals with a responsibility in procurement, members of tender committees, pharmacists, program managers and supply chain managers in the public and private sector.

Course programme

Ensuring the quality of medicines is a major public health concern. The emergence of substandard and counterfeit medicines, coupled with inefficient supply chain systems, not only poses a risk of negative health outcomes but also leads to economic losses and lack of trust in the health system. To address these issues and develop evidence-based strategies, it is important that people at all levels, from policy makers to primary healthcare workers appreciate and comprehend the need for effective QA systems.

This course was offered on two levels. The introductory part introduced you to the concepts and main principles of quality assurance. The advanced course is intended for those of you who are interested in developing further skills and knowledge in different aspects of quality assurance such as pharmaceutical regulation, pharmacovigilance and quality control of medicines.

A lack of qualified human resource base in the pharmaceutical manufacturing sector is one of the challenges for pharmaceutical industries, especially in developing and emerging countries. Local manufacturers often struggle to compete and even survive. Not being in line with international quality standards, they are prevented from passing WHO pre-qualification, participating in international tenders and entering international markets.The national medicines regulatory agencies (NMRAs) of these countries are also often short of qualified staff, especially with regard to qualification in GMP, GMP inspection and dossier evaluation.

This e-learning course provides an introduction to the basic principles of GMP and GMP inspection, focusing on WHO GMP standards and requirements as one of the major GMPs. Course participants will develop an understanding about the importance of implementing GMP in their daily working routine, starting from personnel hygiene to quality documentation and many other GMP requirements. In the end, these capacity building measures in the area of GMP and GMP inspection will make the local pharmaceutical sector, including the NMRAs, better equipped for local production and regulation of quality assured essential medicines.

Supply chain management (SCM) is a key to ensure that resources are utilized optimally and reach their end-users. Developing countries spend up to a third of their healthcare budget on pharmaceuticals. SCM skills in managers and health workers alike are paramount to enhance the performance of the supply chain cycle of medicines and medical supplies and ensure the success of health programmes.

The course 'Introduction to Supply Chain Management in Healthcare' details all the steps and functions of the supply chain cycle and places each of these topics within the framework of health system strengthening. As such, it is an important tool for anyone seeking to build up the supply chain management capacity of their organisation.The course content has been developed by i+solutions experts based on years of experience as a pharmaceutical supply chain agent for various national and international organisations.

Assurer la qualité des médicaments est un problème majeur de santé publique. L'émergence de médicaments de qualité inférieure et contrefaits, liée à des systèmes de chaîne logistique inefficaces, présente non seulement un risque de résultats négatifs en matière de santé, mais peut également mener à des pertes économiques et à un manque de confiance dans le système de santé. Pour faire face à ces problèmes et développer des stratégies fondées sur des données probantes, il est important que les individus à tous les niveaux, des décideurs politiques aux agents de santé principaux, comprennent le besoin de systèmes d'assurance qualité efficaces.

Ce cours vous présentera les concepts et principes essentiels de l'assurance qualité, et vous permettra de développer des compétences et connaissances dans différents aspects de l'assurance qualité comme la réglementation pharmaceutique, la pharmacovigilance et le contrôle qualité des médicaments.

La formation “Approvisionnement en médicaments et fournitures médicales” aborde tous les domaines du processus d'approvisionnement et met l'accent sur l'acquisition des produits de santé essentiels. Afin de comprendre la différence entre l'achat de médicaments et l'achat d'autres biens, il convient d'examiner les principales caractéristiques des médicaments et de l'ensemble des produits de santé (telles que la dénomination commune internationale, les conditions de stockage, la durée de vie, l'emballage, les normes de qualité, les exigences réglementaires, les psychotropes/narcotiques et les brevets).

Il existe de nombreux enjeux découlant du nombre croissant des acteurs dans le secteur de la santé des pays en voie de développement. Divers acteurs ont souvent différent mécanismes de financement et conditions de rapport, ce qui complique davantage la quantification des médicaments essentiels et des fournitures médicales. Le cours répond aux défis rencontrés lors de la prévisions et la quantification des médicaments essentiels, y compris les médicaments anti-VIH/SIDA, antipaludéens et antituberculeux. Il vise à renforcer les capacités des participants à maîtriser les tâches de prévision et quantification et à décider du processus de planification d’approvisionnement approprié en se basant sur une analyse approfondie des données.

Course programme

La gestion de la chaîne d'approvisionnement est essentielle à la performance de tout programme de santé. Bon nombre des problèmes de qualité et de sécurité des soins de santé sont le résultat d’une mauvaise gestion des produits pharmaceutiques. Avoir une connaissance générale des processus de la chaîne d'approvisionnement des médicaments et des compétences pratiques pour l’améliorer est indispensable, non seulement pour les managers mais aussi pour tous les travailleurs de la santé, qu'il s'agisse d'un gestionnaire d'inventaire dans un entrepôt, une infirmière dans un établissement de santé, un médecin directeur d’un hôpital, ou un agent d'approvisionnement à la centrale d'achat.

Ce cours présente tous les concepts de base, étapes et fonctions de la gestion de la chaîne d'approvisionnement des produits pharmaceutiques. Une attention particulière est accordée au secteur de la santé publique dans les pays en développement. Bien que le cours couvre de nombreux thèmes en détail, il reste dans l'optique de l'intégration des activités dans l'ensemble du système de santé.