Many of the issues of healthcare quality and safety are consequences of poor management of pharmaceuticals. Globally it is estimated that an average 25% of the total health expenditure is on medicines, with poorer countries spending as much as 30%. Knowledge of the full supply chain cycle of pharmaceuticals and practical skills to enhance its performance are important, not only for managers in leadership positions but for all health workers. Supply chain management activities are fundamental to any health programme's performance and all personnel involved, whether it's an inventory manager in a warehouse, a doctor in a health facility or a procurement officer at the central medical store, must have a good understanding of the basic principles of managing health commodities.

This course is designed to introduce you to the basic concepts of supply chain management with specific focus on pharmaceuticals and health commodities in a developing country context. Whilst covering a broad range of topics, the course delivery will emphasize the importance of integrating supply chain activities for overall health system strengthening.
Course programme

Change is inevitable. For many organizations change can become a regular occurrence. Accordingly, dealing with change and, more significantly, the impact of change, is a high priority for organizations.

This course is designed to help organizations and their people manage the impact of change, apply theories of  change management and how change affects, and is affected by, individuals, teams, organizations. Irrespective of the scale and scope of the project or organization change management training enable teams to work effectively to deal with and embrace change.

At the end of the course, participants will be equipped to better understand change through the implementation of change theories, enabling a higher rate of satisfactory change and staff engagement.

Course programme

There are many challenges ensuing from the increasing number of stakeholders in the health sector of developing countries. Different stakeholders often have different funding mechanisms and reporting requirements, which makes quantification of essential medicines and medical supplies more complicated. The course addresses the challenges faced during the forecasting and quantification of essential medicines, including HIV/AIDS medicines, antimalarials and TB medicines. It aims at building up the participants’ capacity to master the forecasting and quantification tasks and to decide for the appropriate procurement planning process based on a profound analysis of the data.

Course programme

The course “Procurement of Medicines and Medical Supplies” covers every area of the procurement process with a special focus on procuring essential health commodities. To understand how medicines procurement differs from procurement of other goods, one needs to consider the key characteristics of medicines and health commodities in general (such as international non-proprietary name, storage conditions, shelf life, packaging, quality standards, regulatory requirements, psychotropics/narcotics and patents).

Procurement plays a critical role in ensuring the availability of essential quality-assured medicines at all times at an affordable price for the people that need them.

Often international donor organisations and governmental organisations are involved in funding medical programs, resulting in the need of professionally run procurement processes. This course pays special attention to meeting the most common donor requirements and public procurement regulations.

The course guides the student through all steps of the procurement process, such as supplier selection, how to select the best value offer, contracting, quality assurance, measuring supplier performance and much more.

The objective of the course is to provide students solid knowledge about and a good understanding of the procurement process that will help them implement and/or professionalise procurement processes.

The procurement course is suitable for procurement/purchase officers, logistic officers, health officers and professionals with a responsibility in procurement, members of tender committees, pharmacists, program managers and supply chain managers in the public and private sector.

Course programme

Many of the challenges related to healthcare quality and stock-out situations in low and middle income countries are consequences of poor warehouse management of medicines. Appropriate warehousing of medicines, health products and medical laboratory supplies is an essential component of the supply chain management system, required to maintain the integrity of the health products and prevent stock-out or overstocking at any given time.

This course is designed to introduce you to good warehousing practices for medicines and health products within the health system. We will look at warehouse operations in detail covering the receipt, storage and dispatch of essential medicines. Other topics directly related to warehousing are health and safety, waste management and inventory control. Special focus will also be placed on monitoring and evaluation indicators for warehousing, quality assurance, and rational use.

Course programme

You are welcome to a brand-new course on i+ academy!  

Poor inventory decisions can disrupt healthcare services, erode an organisation’s profitability, sustainability and generally wreak havoc on the supply chain. A major fraction of expenditure in many organisation are spent on inventories which if not managed properly may severely impact on quality and service delivery in a resource-constraints environment.

This course focuses on inventory and its associated information systems and technologies. These two components are important as they influence availability of medicines, patients treatment outcomes and ultimately performance ratings of healthcare. Join us as we unravel together the critical role of inventory in healthcare and how to achieve uninterrupted flow of health commodities to patients and end users!

Course programme

Ensuring the quality of medicines is a major public health concern. The emergence of substandard and counterfeit medicines, coupled with inefficient supply chain systems, not only poses a risk of negative health outcomes but also leads to economic losses and lack of trust in the health system. To address these issues and develop evidence-based strategies, it is important that people at all levels, from policy makers to primary healthcare workers appreciate and comprehend the need for effective QA systems.

This course will introduce you to the concepts and main principles of quality assurance, and will develop further skills and knowledge in different aspects of quality assurance such as pharmaceutical regulation, pharmacovigilance and quality control of medicines.

Course programme

In the health sector, there is a growing interest in the development and use of indicators as tools for monitoring the quality and performance of the supply chain management of medicines and medical supplies. The use of these tools can assist countries in monitoring progress in program implementation, evaluate performance objectively and revise strategies on the basis of systematic assessment. Improved M&E can contribute significantly towards better planning and management of the supply chain in order to promote efficient and sustainable access to medicines.

The course is designed for experienced professionals involved in SCM. They will learn how to systematically use these indicators to monitor the progress, evaluate the performance and improve the program. Donor agencies, project leaders, and technical and implementing agencies will also benefit from using these tools to harmonize information demands and compare programs across different countries.

Course programme